Welcome to Epic Finds Store – your premier destination for collectible treasures! We know how important it is to get your mint-condition collectibles safely and efficiently. Below you’ll find all the details about our shipping and returns processes, crafted with the same care we put into packaging your precious Pop!s and collectibles.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons or special release periods, processing may take slightly longer – we’ll move faster than Flash trying to get your items ready!

Shipping Methods & Delivery Times

We offer two shipping options to get your collectibles to you:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
    • Recommended for valuable collectibles
  • Free Shipping (orders over $50) – via EMS
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking

Collector’s Tip: For high-value items, we recommend choosing Standard Shipping for the additional protection. Consider documenting your unboxing process – it helps us resolve any issues faster than you can say “Funko Fundays”!

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). Please note that international shipments may be subject to customs fees or import taxes – these are the buyer’s responsibility, just like protecting that Chase variant from dust!

Returns & Exchanges

At Epic Finds Store, we understand that even the most passionate collectors sometimes need to make returns – whether you accidentally ordered a duplicate Pop! or the mint-condition item arrived with unexpected damage. Our returns policy is designed with the same care we put into packaging your collectibles.

Our Return Promise

We offer a 15-day return window from the date of delivery (because even superheroes need time to decide). All returns must be in their original packaging with all protective materials intact – think of it like preserving that precious Mint-In-Box status!

Non-Returnable Items

To protect the collectible market and our customers, we cannot accept returns on:

  • Opened Funko products (the box is part of the collectible value!)
  • Special edition or vaulted items marked as “Final Sale”
  • Personalized or custom items (these are as unique as SDCC exclusives)

Easy 3-Step Return Process

Step 1: Request Authorization

Email our Collector Support Team at [email protected] within 15 days of delivery with:

  • Your order number
  • Photos of the item (we need to see the condition like grading a Pop!)
  • Reason for return

Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Epic Finds Team,
I would like to request a return for my recent order (#[Your Order Number]).
The item(s) I wish to return are:
– [Product Name with Variant if applicable] Reason for return: [Please specify – wrong item, damaged, etc.] Attached are photos showing the item’s current condition.
Please let me know the next steps.

Best regards,
[Your Full Name] [Your Contact Information]

Step 2: Package Like a Pro

Once approved, repackage your item with:

  • Original packaging (that Pop! box is crucial!)
  • All protective materials (bubble wrap, hard stacks, etc.)
  • Include the original packing slip or RMA number we provide

Step 3: Ship It Back

Send your return to:
Epic Finds Store Returns
4224 Trainer Avenue
El Paso, US 61738

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

Want to exchange for another collectible? Follow the return process above and include a note specifying your desired replacement item. We’ll process the exchange once we receive your return – faster than a restock notification!

Refund Information

Once we receive and inspect your return (with the scrutiny of a Pop! authenticator):

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items?

If your collectible arrived damaged or incorrect (rarer than a Chase variant but it happens), contact us immediately at [email protected] with photos. We’ll make it right faster than you can say “Funko Fundays”!

Happy collecting from the team at Epic Finds Store – where your satisfaction is always Vaulted Edition!